Refund Policy

Return Policy

Effective Date: June 23rd, 2025
Last Updated: June 30th, 2025

At Varni Jewels INC, customer satisfaction is our priority. If you are not satisfied with your purchase or experience an issue with your order, we’re here to help. Please review our policy below for returns, complaints, and custom order terms.

1. General Return Policy

We accept returns on eligible products within 14 days of delivery, subject to the conditions below.

Eligible Returns:

  • Must be unused, unworn, and in original packaging

  • Include proof of purchase (order number or invoice)

  • Initiated within 14 days of receiving the item

  • Must contain an RMA# obtained by contacting customer service through this app

Ineligible Returns:

  • Custom or made-to-order items (see Section 3 below)

  • Final sale or clearance items

  • Items returned without prior approval

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

2. Reporting a Problem (Complaint Process)

If your order arrives damaged, incorrect, or incomplete, please contact us immediately with:

  • Your order number

  • Photos of the product and packaging

  • Description of the issue

We will investigate and, if applicable, offer a replacement, credit, or refund. All items will be insured and shipped, in the event of an issue we will require this information to open a claim.

Note: We do not accept complaints after 7 days from the delivery date.

3. Custom & Made-to-Order Products

Custom jewelry and personalized items are made specifically for your order and may be subject to a restocking or cancellation fee once production has begun.

Custom Order Policy:

  • Cancellations within 24 hours: Full refund.

  • Cancellations after 24 hours: Subject to a restocking fee of up to 30% depending on production stage.

  • Returns: Only accepted for defective or incorrect items; otherwise, custom orders are final sale.

We reserve the right to deny a refund for custom pieces that meet quality and design standards outlined and approved in the original order.

4. Wholesale Returns

Wholesale clients may be subject to additional return restrictions:

  • Returns must be initiated within 7 business days of delivery.

  • All returned items are subject to inspection, and must be returned in the condition in which they were dispatched.

  • A restocking fee may apply on certain custom orders if canceled, modified, or returned for reasons other than manufacturing defect which is our error.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method within 5–10 business days

  • You will receive a confirmation email once processed

Shipping fees are non-refundable unless the return is due to our error.

6. How to Initiate a Return or File a Complaint

To start a return or file a complaint:

  1. Contact us at [email protected] or through the Help section in the app

  2. Include your order number, description of the issue, and relevant photos

  3. Wait for confirmation and return instructions before shipping items back

Unauthorized returns may be rejected or returned to sender.

7. Contact Us

If you have any questions about this policy, please reach out to us:

Varni Jewels INC
Email: [email protected]
Phone: 1-201-918-5193

In App Support is also available